Città di Vicenza

Public Relations Office (Urp)

Updated to: 23/10/2020

The Public relations office (Urp) facilitates the relationship between municipal administration and citizens. 
For the administration, it is a place where it can listen to citizens’ requests and suggestions. 
For the citizens, it is a reference point to obtain information on the organisation of municipal offices, their activities and functions.

Services offered

The premises of the Public Relations Office also host the Ztl Counter that offers the following services:


Where and when

Public Relations Office (Urp)


Provisions included in the measures deployed to contain the spread of COVID-19 (Coronavirus)

In order to minimise the movement of citizens and access to public offices during the Coronavirus emergency, the possibility of booking an appointment online is suspended (it will resume at the end of the emergency). To request an appointment, therefore, the office must be contacted by phone or by email, waiting for the confirmatory reply.

Palazzo degli Uffici

Address: piazza Biade 26 (ground floor)

Phone: 0444221360 (operating Monday to Friday 9:00 – 12:30, Tuesday and Thursday at 15:30 – 17:00 as well)

Fax: 0444221361


Opening hours:

To gain access to the counter, citizens must equip themselves with a serially numbered ticket to be collected at the ticket machine display found in the public waiting room (Office Building foyer), until all available entries are exhausted. Those citizens who have booked the service online, instead, are not required to get a ticket, as they access the counter with the booking number.

  • Monday, Tuesday, Thursday and Friday from 8:30 to 12:30
  • Wednesday from 10 to 14
  • Tuesday and Thursday from 16:30 to 18

Booking appointments online

Ztl Counter

Palazzo degli Uffici

Address: piazza Biade 26 (ground floor at the Public Relations Office)

Phone: 0444221150 (operating Monday and Wednesday from 8:30 to 10:00)


Opening hours:

Access to the office is only by appointment booked online