Public Relations Office (Urp)

Updated to: 13/09/2021

The Public relations office (Urp) facilitates the relationship between municipal administration and citizens.
For the administration, it is a place where it can listen to citizens’ requests and suggestions.
For the citizens, it is a reference point to obtain information on the organisation of municipal offices, their activities and functions.

Services offered

Online appointment booking assistance for issuing the electronic identity card
Booking assistance on municipal services
Telephone assistance on filling out the following marital status forms:
Communication of_banns-_related_data
Establishment of_civil_partnership
Declarations_for_divorces_and_separations
Generic information on the activity and on the services of the entire Municipality
Collection and management of reports or grievances
Collection of requests for access to administrative records (including by appointment booked online)
Collection of signatures for the submission of draft citizens’ initiative laws and referendum proposals (also with free access during office opening hours)
Delivery of forms requested at the counters and assistance on filling them in
Collection of invitations to tender
Collection of communications on felling plants
Issue of Ztl permits for funeral services
Collection of applications and delivery of badge for people with disabilities
Change of number plates of badges for people with disabilities issued by the Municipality of Vicenza (transmitted by email or by letter)
Insertion and change of number plates of badges for people with disabilities issued by other Municipalities (transmitted by email or by letter)

Where and when

Public Relations Office (Urp)

Notice

Provisions included in the measures deployed to contain the spread of COVID-19 (Coronavirus)

In order to minimise the movement of citizens and access to public offices during the Coronavirus emergency, the possibility of booking an appointment online is suspended (it will resume at the end of the emergency). To request an appointment, therefore, the office must be contacted by phone or by email, waiting for the confirmatory reply.

Palazzo Trissino

Address: corso Andrea Palladio 98 (ground floor)

Phone: 0444221360 (operating Monday to Friday 9:00 – 12:30, Tuesday and Thursday at 15:30 – 17:00 as well)

Email: urp@comune.vicenza.it

Opening hours:

Only by appointment to book by calling 0444221360

Monday, Tuesday, Thursday and Friday from 8:30 to 12:30
Wednesday from 10 to 14
Tuesday and Thursday from 16:30 to 18